Frequent Asked Questions

Here at DrugOnline.cc, we realize you may have specific concerns when ordering prescription medications online. With DrugOnline.cc, you can be assured that your concerns have been addressed. For all orders originating in the United States, we utilize a network of licensed U.S. physicians, FDA approved medications, and licensed U.S. pharmacies to ensure that each order is carefully evaluated, and handled with the utmost professionalism.   We do not deal in generic medications or with non-licensed physicians outside of the United States. If you have any questions or concerns regarding our customer service goals, please feel free to contact our friendly telephone representatives directly, at 1-888-857-6394 (toll free).

Q: What is DrugOnline.cc?
A: DrugOnline.cc is an online health care facilitator that helps people find quality healthcare at affordable prices.

Q: Is DrugOnline.cc a pharmacy?
A:No. DrugOnline.cc does not practice medicine in any way. We simply act as a facilitator to help you find qualified doctors and pharmaceutical services online. Prescription orders placed in the United States are reviewed by licensed U.S. physicians, and final prescription is issued by FDA approved U.S. pharmacies.

Q: How much can I save using DrugOnline.cc?
A:It depends on which medication you buy. Most of our prescriptions are priced at 30% less than normal online pharmacy prices.

Q: Do I need a prescription to buy from DrugOnline.cc?
A:We don't require a prior prescription. However, you must obtain a prescription from our site before you can purchase a medication.

Q: How do I obtain a prescription?
A:Easy! Just place an order with us, answer the questions online about your medical history, and we'll send your information to a licensed doctor for review. If the doctor approves your order you'll be given a prescription for that medication that's good for up to one year.

Q: Will it cost me anything to get a prescription?
A:No. At DrugOnline.cc you get a FREE prescription once you complete an online doctor consultation and your order is approved.

Q: What is an online doctor consultation?
A:An online doctor consultation is similar to an evaluation you get from your doctor only you don't have to leave home to be evaluated. Everything is done online, through a network of U.S. licensed physicians.

Q: How does a doctor consultation work?
A:Once you place an order with us you'll be asked to fill out a short online medical history questionnaire. This form contains questions about your current health as well as prescription medications you're taking. Just answer the questions and submit your order when you're finished. A licensed doctor will then review your information and determine whether or not the medication you're buying is safe for you. If your order is approved, it will be sent to a licensed pharmacy to be filled, and then shipped in discreet packaging to your home or office.

Q: Are online doctor consultations safe?
A: Yes, very safe. All of the medical history questionnaires we use contain the same kinds of questions your doctor would ask only they are much more detailed and specific to the medications you are requesting.

Q: How do I know your site is secure?
A:Easy! Just go to an order page and look at the bottom of your browser window. You should see a symbol that looks like a lock. This indicates that the page is secure and that your information is safe.

Q: What if my order isn't approved?
A:If your order isn't approved for any reason, you will not be billed anything and the services rendered by the doctor will be FREE of charge.

Q: How long is my prescription valid?
A:Your prescription is good for up to one year. After which, you must submit another order and obtain a new prescription.

Q: How do I refill a prescription?
A:Refilling a prescription is easy! Once your initial order is approved, you'll be given a personal username and password, which you can use to refill prescriptions or check the status on existing orders. Just click on the REFILL link, enter your username and password, and complete the order form. It's that simple!

Q: What kinds of shipping methods do you offer?
A:At DrugOnline.cc we ship all of our U.S. orders via FedEx. Foreign orders are shipped either UPS or postal service, depending on location and regulations. Regardless of location, most orders arrive 1-2 days following final approval by the issuing pharmacy.

Q: How long will it take for me to get my prescription?
A:Once the doctor and issuing pharmacy approves your order, it will be processed and shipped within 24 hours, and will arrive within 1-2 days.

Q: What payment methods do you accept?
A:We accept VISA, MasterCard, and American Express.

Q: Can I get a refund if I'm not happy with my purchase?
A:Sorry. Federal Law prohibits any pharmacy from accepting returns on pharmaceutical products. However, in the event that your medication is damaged during shipping, call us at 1-888-857-6394 and we'll replace it for you.

Q: What if you don't carry the medication I'm lookingfor?
A:Chances are if we don't have a product you are looking for, will carry it sometime in the very near future. Our product line is continuously growing almost every month to include more medications.